Zetbaz Privacy Policy

01 Introduction

This Privacy Policy explains how zetbaz collects, uses, stores, and protects the personal data of users who access the zetbaz platform at zetbaz.net or through the zetbaz mobile application. Zetbaz is committed to handling your personal data responsibly and transparently.

By registering an account on zetbaz, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy applies to all zetbaz users, including registered players, visitors to the website, and anyone who contacts the zetbaz support team.

This policy should be read alongside the zetbaz Terms and Conditions and the Responsible Gaming policy. If you have any questions about how zetbaz handles your data, contact the support team at [email protected] before registering.

02 Data We Collect

Zetbaz collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers during transaction processing.

Information you provide directly:

• Full name and date of birth
• Mobile phone number and email address
• Payment method details (bKash, Nagad, or Rocket account number registered in your name)
• Identity verification documents (national ID, passport, or birth certificate) when requested
• Communications you send to the zetbaz support team via chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on zetbaz.net and time spent on each page
• Game activity, including bets placed, games played, and session duration
• Login timestamps and account activity logs

Information from payment providers:

• Transaction reference numbers and confirmation statuses from bKash, Nagad, and Rocket
• Transaction amounts and timestamps

03 How We Use Your Data

Zetbaz uses the personal data it collects for the following purposes. Each purpose is tied to a specific legal basis, which is explained in the next section.

Zetbaz does not use your personal data for automated decision-making that produces significant legal effects without human review. If an automated system flags your account for review, a member of the zetbaz compliance team will assess the situation before any action is taken.

04 Legal Basis for Processing

Zetbaz processes your personal data on the following legal bases:

• Contract performance: Processing your account registration, deposits, withdrawals, and game activity is necessary to fulfil the contract between you and zetbaz.
• Legal obligation: Zetbaz is required by applicable law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: Zetbaz processes certain data — such as IP addresses and device information — to detect fraud, prevent abuse, and maintain platform security. These interests do not override your fundamental privacy rights.
• Consent: Where zetbaz relies on your consent to process data — for example, for optional marketing communications — you may withdraw that consent at any time by contacting [email protected].

05 Data Sharing

Zetbaz does not sell your personal data. Zetbaz shares your data only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with a trusted third-party verification service. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Legal and regulatory authorities: Zetbaz may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts if required by applicable law or a valid legal order.
• Platform service providers: Zetbaz uses third-party providers for hosting, analytics, and customer support infrastructure. These providers process data only on zetbaz's instructions and are bound by strict data processing agreements.

All third parties who receive personal data from zetbaz are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

06 Cookies and Tracking

Zetbaz uses cookies and similar tracking technologies on zetbaz.net to improve your experience and keep the platform secure. Cookies are small text files stored on your device when you visit the website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players use the zetbaz platform — which pages are visited most, where users drop off, and how the platform can be improved. Analytics data is aggregated and anonymised.
• Preference cookies: Store your platform preferences, such as language settings and display options, so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the zetbaz platform, but some features may not work as smoothly. Note that disabling essential cookies will prevent you from logging in.

07 Data Retention

Zetbaz retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account before the retention period ends, zetbaz will delete all data that is not subject to a legal retention obligation.

08 Security Measures

Zetbaz takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• Encryption in transit: All data transmitted between your device and zetbaz.net is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when using the platform.
• Encryption at rest: Personal data stored on zetbaz servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data within the zetbaz team is restricted on a need-to-know basis. All staff with access to personal data are trained in data protection practices.
• Two-factor authentication: Zetbaz supports two-factor authentication for player accounts to add an extra layer of protection against unauthorised access.
• Regular security audits: The zetbaz platform undergoes regular security assessments to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your zetbaz account has been compromised, contact support immediately at [email protected] so the team can take action to protect your account.

09 Your Privacy Rights

As a zetbaz user, you have the following rights over your personal data. To exercise any of these rights, contact the zetbaz support team at [email protected].

10 Minors

The zetbaz platform is strictly for adults aged 18 and over. Zetbaz does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on zetbaz, please contact [email protected] immediately.

Upon receiving a verified report that an account belongs to a minor, zetbaz will close the account immediately and delete all associated personal data as quickly as legally permissible. Any funds deposited by a minor will be returned to the payment method used, after verification.

11 Changes to This Policy

Zetbaz may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that affect how zetbaz uses your personal data, registered users will be notified by email or SMS before the changes take effect. Your continued use of the zetbaz platform after the updated policy is published constitutes acceptance of the changes.

The most current version of this Privacy Policy is always available at zetbaz.net/privacy-policy. Zetbaz recommends reviewing this page periodically.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the zetbaz data team:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Account Username]"
• Live Chat: Available 24/7 via the zetbaz platform
• Response Time: Data requests are handled within 30 days of receipt

For questions about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page. For the full terms governing your use of the zetbaz platform, see the Terms and Conditions.